Return Policy

Request window

Submit a return request within 14 days after carrier-confirmed delivery. The request should include the order reference, the reason for the return and photographs when damage or a defect is involved.

Non-defect returns

For a non-defect return, the product must be unused and in its original packaging. Dockix may ask for photographs before authorizing the return.

The buyer pays non-defect return shipping. The buyer should use a trackable service and package the product to avoid return damage.

Defects and shipping damage

Dockix will provide an appropriate remedy for a confirmed defect or shipping damage. Depending on the circumstances and applicable law, the remedy may be repair, replacement, a replacement part, refund or another agreed solution.

Dockix pays for remedies involving a confirmed defect or shipping damage.

Inspection and refund

A returned product may be inspected to confirm identity, condition and eligibility. An approved refund is sent through the original payment method when available. Original import duties, taxes and buyer-paid return shipping are not refunded unless required by law or included in an approved defect remedy.

Start a request

Obtain return instructions before sending a product. An unauthorized shipment may be delayed or refused when it cannot be identified safely.