Privacy Policy

Our commitment

Dockix will protect personal information in accordance with applicable U.S. law. This policy describes the launch practices that apply when live payments are enabled.

Information collected

A reservation or order may require a name, email address, mobile phone number, full U.S. shipping address, selected color and payment or order references supplied by the payment provider. Support messages may include information a buyer chooses to share.

Use of information

Dockix uses personal information to manage reservations, final payment, delivery, tracking, refunds, returns, warranty requests, fraud review, records and customer support.

Phone numbers are restricted to transactional use unless separate consent exists. Marketing text messages require separate consent.

Processing and providers

Processing may take place in China. Information may be shared only as necessary with payment, logistics, email, hosting and support providers, and with authorities when legally required.

Dockix does not sell personal information.

Requests and retention

Dockix retains information for the period reasonably needed to operate the order, meet legal and accounting obligations, resolve disputes and protect the service. Requests to access, correct or delete information may be submitted through support, subject to identity verification and applicable exceptions.